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The AI Disruption in HR: What’s Next for Human Resources?

  • Writer: Or Bar Cohen
    Or Bar Cohen
  • Mar 10
  • 3 min read

The world of work is undergoing a profound transformation, and the latest advancements in artificial intelligence (AI) are pushing the boundaries of what was once considered exclusively human territory. Last night, the introduction of Manus, a sophisticated AI agent capable of autonomously performing complex tasks, including résumé screening and ranking, raised an urgent question for HR professionals: How will AI reshape our roles?


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AI’s Growing Footprint in the Workplace

According to research from OpenAI, 80% of U.S. workers will be impacted by AI, with at least 10% experiencing significant role changes within the next year. This shift is not hypothetical; it is already happening. Organizations are exploring AI-driven automation across multiple HR functions, from recruitment to employee engagement. KPMG’s latest study found that over 51% of organizations actively evaluate AI for replacing specific human-centric tasks.


HR in an AI-Driven World: What Changes?

Traditionally, HR has been built on human intuition, empathy, and interpersonal relationships. But with AI’s rapid capabilities, we must rethink which HR tasks should be automated and where human value remains irreplaceable.


1. Recruitment and Talent Acquisition

AI is already revolutionizing hiring processes. Advanced models can:

  • Analyze thousands of résumés in seconds to identify top candidates.

  • Conduct AI-driven initial interviews using conversational bots.

  • Predict candidate success rates based on historical hiring data.

However, while AI excels at speed and data processing, it cannot assess cultural fit, team dynamics, or nuanced human interactions—critical aspects of effective hiring.


Van Esch & Black (2019) suggest that AI-powered applicant screening increases efficiency but can introduce biases if algorithms are not carefully trained. HR professionals must oversee these systems to ensure fair and inclusive hiring.


2. Employee Experience & Engagement

AI-powered tools can now:

  • Analyze employee sentiment through surveys and real-time feedback.

  • Customize learning and development programs tailored to individual career paths.

  • Offer AI-driven career coaching based on performance analytics.

Despite these advantages, AI cannot replace authentic leadership, emotional intelligence, or human connection, essential for employee satisfaction and retention.


A 2022 study by Deloitte found that while AI-driven engagement tools improve feedback cycles, employees still seek meaningful, personal interactions with HR and leadership.


3. Performance Management & Career Development

Organizations are increasingly using AI for:

  • Real-time performance tracking to provide instant feedback.

  • Predictive analytics to recommend career progression paths.

  • Automated coaching programs for professional growth.

Yet, mentorship, leadership development, and human intuition remain vital. Employees benefit most from a blend of AI-driven insights and human guidance.


Harvard Business Review (2023) highlights that while AI can support career planning, mentorship remains twice as effective when facilitated by human managers rather than AI models alone.


Adapting to the Future: What Should HR Professionals Do?

HR’s role is not disappearing. It is evolving. Instead of resisting AI, we must ask:

Which HR tasks can (and should) be automated?

Where do humans still add the most value?

How can we upskill ourselves for an AI-driven future?


The Future of HR: A Human-AI Partnership

We stand at a crossroads: AI will take over repetitive, data-driven HR tasks, but human expertise will remain indispensable in areas requiring empathy, creativity, and ethical decision-making. Rather than viewing AI as a threat, HR professionals should leverage it to enhance strategic decision-making, improve efficiency, and foster deeper human connections in the workplace.


References

Deloitte. (2022). The future of AI in the workplace: How AI is shaping employee engagement and experience. Deloitte Insights. Retrieved from https://www2.deloitte.com

Harvard Business Review. (2023). AI in career development: The role of human mentorship. Retrieved from https://hbr.org

KPMG. (2023). AI in HR: Transforming the workforce. Retrieved from https://home.kpmg

OpenAI. (2023). The impact of AI on the workforce: Trends and predictions. OpenAI Research. Retrieved from https://openai.com

Van Esch, P., & Black, J. S. (2019). Artificial intelligence-enabled hiring: Reducing bias and improving efficiency? Business Horizons, 62(6), 729-739.

 
 
 

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